Warranty Policy

Quality Guarantee

At Houdinihose, all our products undergo rigorous quality testing before shipment. However, if you receive a defective product, we will provide comprehensive after-sales support to assist you.

60 Day Warranty

All Houdinihose products purchased from our official website include a 1-year limited warranty. This warranty is valid for 365 days from the date of purchase.

What the Warranty Does Not Cover

1. Accidental damage, misuse, disassembly, improper handling or storage, or any damage caused by unintended use.

2. Normal wear and tear of accessories (only the motor is covered).

3. Products not purchased by the original buyer (e.g., second-hand or gifted items).

4. Orders that have already been refunded.

5. Expired warranty periods or cases exceeding the allowed warranty limit.

6. Testing products, promotional giveaways, and free samples.

7. Cases where the product is disliked or no longer wanted, with no quality issues present.

How to Claim Your Warranty

Contact Us: If you need to claim your warranty, please email Houdinihose@outlook.com and include the following details:

  • Order Number
  • Description of the issue
  • Photos or videos showing the problem
  • Quantity of faulty products
  • Your shipping address